This page sets out the terms and conditions applicable to the use of the website and the booking services for our cabins located in Holbav, Brașov County.
By accessing and using this website, as well as by making a reservation, you confirm that you have read, understood, and fully accepted these terms.
1. General Information
The website is operated by WOOD RETREAT S.R.L., with registered office in Codlea, Cetății Street, No. 6, Apt. 2, Brașov County, registered with the Trade Register under no. J20/250457/29000, having the Unique Registration Code 52033906.
The cabins are located in Holbav, Brașov County, on Dealul Mare Street, and can be found on Google Maps and Waze.
2. Description of Services
The services offered through the website include:
- Accommodation in two modern, fully equipped cabins;
- Access to amenities such as a panoramic terrace, gazebo, barbecue, garden, Wi-Fi, and parking;
- The possibility to request extra services (e.g., airport transfer).
3. Bookings and Payment
- Reservations are made exclusively through the online system on the website.
- The reservation is considered confirmed only after full payment of the amount corresponding to the stay.
- Payment is made through the electronic methods provided on the website.
- The service beneficiary is responsible for the accuracy of the data entered in the booking form.
4. Cancellation Policy
- Cancellations made at least 30 days prior to the arrival date allow for a full refund of the amount paid.
- Cancellations made less than 30 days prior to the arrival date are non-refundable.
- In case of no-show or early departure, the amount paid is non-refundable.
- Upon request, a rescheduling of the stay may be requested once, within an available period in the next 6 months, provided that notification is made at least 7 days before the arrival date.
5. Check-in / Check-out
- Check-in: between 3:00 PM – 8:00 PM
- Check-out: by 11:00 AM
Any late check-out must be communicated and approved in advance. Without prior agreement, additional charges may apply.
6. Property Use Rules
- Smoking is prohibited inside the cabins.
- Pets are not allowed, except with explicit prior approval.
- Parties, events, or any activities that may disturb others or damage the property are strictly prohibited.
- Quiet hours must be respected: 10:00 PM – 8:00 AM.
- Any damage caused to the property or provided items will be charged to the guest.
7. Liability
The operator cannot be held liable for:
- Loss, theft, or damage of personal belongings;
- Unforeseen events (e.g., power outages, weather conditions, road access issues) that cannot be reasonably controlled;
- Improper use of the equipment or facilities provided.
8. Data Protection
WOOD RETREAT S.R.L. complies with the provisions of Regulation (EU) 2016/679 on data protection (GDPR).
Personal data provided through the booking form is collected for the purpose of processing the reservation and communicating with the guest.
Data is not shared with third parties, except when required by law or necessary for service fulfillment (e.g., payment processors).
9. Modification of Terms and Conditions
Ne rezervăm dreptul de a modifica oricând acești termeni și condiții. Versiunea actualizată va fi disponibilă pe această pagină, iar modificările vor intra în vigoare din momentul publicării.
10. Governing Law
These Terms and Conditions are governed by Romanian law. Any dispute arising in connection with the use of the services provided will be settled amicably or, if not possible, by the competent courts in Romania.
11. Contact
For any additional information or requests:
Phone: 0758 870 430
Email: substele@yahoo.com