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Privacy Policy

July 14, 2025 by SubStele

1. General Information

This Privacy Policy explains how WOOD RETREAT S.R.L. (hereinafter referred to as “the Operator”) collects, uses, and protects the personal data of visitors and clients of this website, in accordance with Regulation (EU) 2016/679 (GDPR).

2. Data Controller

Company name: WOOD RETREAT S.R.L.
VAT ID: 52033906
Trade Register No.: J20/250457/29000
Address: Codlea, Cetății Street, No. 6, Apt. 2, Brașov County
Contact email: substele@yahoo.com
Phone: 0758 870 430

3. What data do we collect?

We may collect the following categories of personal data:

  • First and last name
  • Email address
  • Phone number
  • Booking information (stay dates, number of guests, etc.)
  • Messages sent through the contact form
  • Technical data (IP address, browser, operating system – via cookies)

4. Purpose of Processing

The collected data is used exclusively for the following purposes:

  • Processing bookings
  • Communication with users (email/phone)
  • Issuing tax documents
  • Improving website experience (analytics)
  • Compliance with legal obligations

5. Legal Basis

Data processing is based on:

  • Performance of a contract (the booking)
  • Explicit consent (contact form / newsletter)
  • Legal obligations (issuing invoices, etc.)
  • Legitimate interest (service optimization)

6. Data Retention Period

Data is retained only for the period necessary to fulfill the stated purposes and in accordance with legal timeframes (e.g., storing invoices for 5 years).

7. Data Security

We implement technical and organizational measures to ensure the confidentiality and integrity of the data. We do not share personal data with third parties, except for providers directly involved in delivering the service (e.g., payment processors).

8. Data Subject Rights

According to the GDPR, you have the following rights:

  • Right of access
  • Right to rectification
  • Right to data erasure (“right to be forgotten”)
  • Right to restriction of processing
  • Right to object
  • Right to data portability
  • Right to lodge a complaint with the ANSPDCP (www.dataprotection.ro)

To exercise these rights, you can contact us at the following email address: substele@yahoo.com

9. Cookie Policy

Our website uses cookies to enhance user experience. By continuing to browse, you consent to their use. You can manage your cookie preferences directly from your browser.

10. Policy Changes

We reserve the right to update this policy at any time. Any changes will be posted on this page, along with the effective date.